We support you from the very first conversation.
Whether we begin with a phone call from a hospital, a family member or a friend, our Melbourne Funeral Directors are available at any time of day to take your loved one into our care. Together, we then craft a meaningful story that respects, honours and celebrates each individual. Because this is their unique story, told at your pace. And always with our warmth and understanding.
OUR PEOPLE
With years of experience behind us, as Melbourne Funeral Directors, we're proud to be known for our compassion, integrity and the utmost care.
We are a close-knit team at Chapter House. A group of people with a shared commitment to providing a thoughtful and tailored service at a difficult time in people's lives.
When you call us, you will be answered by one of our experienced, caring and compassionate arrangers: Troy Upfield or Liddy Upfield. We guarantee that whoever answers your first call will be with you until the end of the service, and beyond. They will be your arranger for as long as you need.
Our Funeral Directors are happy to meet you at our Family Arrangement Rooms at Wooling Hill Memorial Estate, 372 Barringo Road, New Gisborne. We can also meet you wherever you feel most comfortable.
OUR SERVICES
We are Melbourne's premier provider of bespoke funeral and memorial services.
There are no set packages to choose from, we create the custom service your family wants.
Traditional Funerals
We offer traditional funeral services with a truly personal touch.
These ceremonies can be held at a religious venue or from a selection of alternative venues that we'd be more than happy to discuss with you. This can then be followed by a second service at a crematorium or cemetery. As always, we will be guided by you, so that we provide the appropriate support for you and your family.
From organising flowers, music and catering, to creating order of service booklets, we'll work with you to tell a personal and memorable story. We also collaborate with a range of local artisans, including jewellers and florists, to ensure every detail is right, no matter how small.
Direct Cremation
At times, a simple approach is all that is needed. Our Funeral Directors organise transport to the final resting place with care and efficiency.
Memorialisation
Chapter House is proudly affiliated with Wooling Hill Memorial Estate and Algordanza Memorial Diamonds. With the rise in preference for cremation as a funeral option, we understand the need for a meaningful and everlasting tribute as an alternative to traditional burials.
Memorial Services
A memorial is typically a gathering that defies convention.
It could be held in a local park, a favourite bar, a private gallery, a beautiful winery, or a family home. It can take place anywhere, at any time, and promises to be as unique as the individual being celebrated.
Our Funeral Directors work with you to first secure a venue. We then help to arrange anything from music and readings to invitations and wine. The important element to remember is that a memorial service does not follow any rules. It's just whatever feels right to you.
Just as each life is different, each story can be told in a different way.
Children & Infants
The death of a child or infant is one of the most painful losses imaginable. No matter how short a life may be, there is always a story to tell. When young ones are involved, families often feel lost and alone. We offer a rare depth of experience in this area. We believe in helping families to set their own pace, whether that means organising a traditional service or delaying a memorial until the time is right to say goodbye.
Our European infant hearse has been fully customised, and is the first of its kind in Australia. With its tasteful interiors and appropriate size, we believe this offers a more fitting way to transport a young person than the traditional adult hearse.
This is such a tender time in people's lives, which is why we think the best way to help is simply holding your hand along the way. Whatever is needed, we're here to provide constant support.
What Our Clients Say
"I chose Chapter House Funerals for my mother's memorial service because I wanted something different and I couldn't face walking into a traditional funeral home to make arrangements. Instead, I called Troy and decided on a small, simple and elegant celebration of her life. We planned everything by phone & email. Wooling Hill Memorial Estate is the perfect final resting place for both of my parents and will be a joy to visit with family for years to come. Troy, Liddy and our beautiful celebrant, Erin, made everything possible and honestly the hardest part was the initial phone call. This team is truly special and I'm forever grateful."
Lauren - Google Review
"I simply can't recommend Chapter House highly enough. When my Father passed last year, my family and I were beyond relieved to have Troy and his team handling the funeral for us. From the moment we met with Troy, we knew that we were in good hands. His knowledge, understanding, compassion and particularly the attention to detail was incredible. Through the entire process we found everything was handled perfectly, and with the sincerity that the occasion required. I am incredibly grateful to Troy for all that he did for me and my family. An impeccable service."
Winston - Google Review
"I highly recommend Troy and his team at Chapter House Funerals. His customer service and support in helping me with the funeral arrangements of my wife was seamless and of high quality.
I felt immediate trust for Troy. His facility at Wooling Hill Memorial Estate is stunning, beautiful and perfect if you are looking for an outdoor setting in a nice garden. Troy also supported me though the passing of my beloved dog, as they also cater for pets as well as people."
Frankie - Google Review
